Privacy Policy

Last Updated: October 15, 2026

Yogalox, operated by Lumetra LLC (“Yogalox,” “Lumetra LLC,” “we,” “us,” or “our”), respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://yogalox.com/ (the “Website”), purchase our products, create an account, contact our customer support team, or otherwise interact with our services.

By using our Website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for specific data-processing activities, we will request that consent as required.

1. Who We Are

The Website is operated by Lumetra LLC under the Yogalox brand.

Business Name: Lumetra LLC
Brand: Yogalox
Website: https://yogalox.com/
Contact Email: contact@yogalox.com
Business Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110 USA

For questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Yogalox.

A. Information You Provide

When you place an order, create an account, contact us, or use our Website, we may collect:

  • Name and contact details, including email address and telephone number.
  • Billing and shipping addresses.
  • Account information, such as your username and authentication credentials.
  • Order information, including products purchased, quantities, order numbers, and transaction status.
  • Customer service communications, including inquiries, complaints, and return or refund requests.
  • Product reviews, feedback, survey responses, and other information you voluntarily submit.
  • Marketing preferences and subscription choices, where applicable.

Please avoid submitting sensitive personal information unless it is necessary for your request.

B. Payment Information

When you make a purchase, payment information is processed through the payment methods and service providers available at checkout.

Depending on the payment method, relevant information may include payment card details, billing information, transaction identifiers, and payment status.

Payment service providers may process payment information according to their own privacy policies, security practices, and applicable legal requirements.

The information received or retained by Yogalox depends on the payment method and payment-processing arrangements used for the transaction.

C. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, depending on the technologies and services enabled. This information may include:

  • IP address and approximate location derived from it.
  • Browser type, device type, and operating system.
  • Pages viewed, links clicked, and interactions with Website features.
  • Referring website or traffic source.
  • Visit timestamps, session information, and diagnostic data.
  • Cookie identifiers and similar online identifiers.

We use this information for purposes consistent with this Privacy Policy and applicable law.

D. Information from Third Parties

We may receive information from service providers that help operate our store, including payment processors, shipping carriers, fraud-prevention services, analytics providers, and marketing partners, where applicable.

The information received depends on the services used, the settings selected, and the permissions or consents required by law.

3. How We Use Personal Information

Lumetra LLC may use personal information for the following purposes:

  • Order processing: To process purchases, fulfill orders, arrange shipping, and provide order updates.
  • Customer support: To answer questions, investigate complaints, and handle returns, refunds, and exchanges.
  • Account management: To create, maintain, and secure customer accounts.
  • Payment processing: To facilitate transactions, verify payment status, and address payment-related issues.
  • Website operation: To maintain, troubleshoot, and improve our Website and shopping experience.
  • Security and fraud prevention: To identify suspicious activity, protect accounts, and safeguard our business and customers.
  • Communications: To send order confirmations, shipping notifications, service announcements, and customer support responses.
  • Marketing: To send promotional communications where permitted by law and obtain consent where required.
  • Analytics: To understand Website traffic, performance, and visitor interactions, subject to applicable consent requirements.
  • Legal compliance: To comply with applicable laws, respond to lawful requests, maintain appropriate business records, and protect our legal rights.

We will not process personal information for purposes incompatible with those described in this Policy unless permitted by law or we provide any required notice or obtain any required consent.

4. Cookies and Similar Technologies

Our Website and its service providers may use cookies, pixels, local storage, and similar technologies, depending on the features enabled.

These technologies may help us:

  • Keep essential Website and shopping-cart features working.
  • Remember preferences and account settings.
  • Understand Website traffic and performance.
  • Measure the effectiveness of marketing campaigns.
  • Support advertising and personalized marketing, where enabled.

Some cookies and similar technologies are necessary for the Website to function. Others may require your consent, depending on their purpose and the laws applicable to you.

Where available, you can manage cookie preferences through the Website’s cookie settings. You can also manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart functionality, login features, or other Website services.

We will obtain consent for non-essential cookies and tracking technologies where required by applicable law.

5. How We Share Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy.

A. Service Providers

We may share information with service providers that help us operate our business, including:

  • Website hosting and technical service providers.
  • E-commerce and order-management providers.
  • Payment processors.
  • Shipping, delivery, and fulfillment providers.
  • Customer support and email communication services.
  • Analytics, security, and fraud-prevention providers.
  • Marketing and advertising service providers, where used.

These providers may process personal information to provide services to us, subject to applicable contractual obligations and legal requirements.

B. Legal and Safety Reasons

We may disclose personal information when reasonably necessary to comply with applicable law, respond to valid legal processes, investigate suspected fraud, protect the rights or safety of individuals, or enforce our agreements.

C. Business Transfers

If Lumetra LLC is involved in a merger, acquisition, restructuring, financing, or sale of some or all of its assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

D. At Your Direction or With Your Consent

We may disclose personal information when you request or authorize us to do so, or when disclosure is otherwise permitted by law.

6. Sale of Personal Information and Targeted Advertising

Certain privacy laws define the sale or sharing of personal information broadly, including some forms of targeted advertising.

Whether these definitions apply depends on the technologies, services, and data-processing activities used by the Website and the laws applicable to the individual.

Where applicable law provides you with the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through the privacy choices made available on our Website or by contacting us.

We will honor applicable opt-out rights and legally recognized preference signals where required.

For privacy-related requests, contact contact@yogalox.com.

7. Email and Marketing Communications

If you subscribe to promotional communications, we may use your contact information to send product announcements, special offers, updates, and other marketing messages, subject to applicable law.

You may unsubscribe from marketing emails using the unsubscribe link included in the message or by contacting us at contact@yogalox.com.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, including order confirmations, shipping updates, security notices, and responses to customer support requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including order fulfillment, customer service, account management, security, dispute resolution, and legal or accounting obligations.

Retention periods depend on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

9. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been accessed without authorization.

10. Your Privacy Rights

Depending on where you live and which laws apply, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.
  • Requesting correction of inaccurate personal information.
  • Requesting deletion of eligible personal information.
  • Requesting a copy of certain information in a portable format.
  • Objecting to or requesting restrictions on certain processing activities.
  • Withdrawing consent where processing is based on consent.
  • Opting out of certain sales, sharing, or targeted advertising activities, where applicable.
  • Appealing a decision regarding a privacy request where applicable law provides that right.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, email contact@yogalox.com with the subject line “Privacy Request.” We may need to verify your identity before processing your request.

Where permitted by law, an authorized agent may submit a request on your behalf, subject to applicable verification requirements.

We will respond within the timeframes required by applicable law.

11. U.S. State Privacy Rights

Certain U.S. states provide residents with specific privacy rights. Depending on your state of residence and whether the relevant laws apply to Lumetra LLC, you may have additional rights concerning the collection, use, disclosure, or processing of personal information.

Where applicable, these rights may include access, correction, deletion, data portability, and opting out of certain processing activities.

We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

To exercise an applicable privacy right, contact contact@yogalox.com. We will review and respond to requests in accordance with the laws that apply.

12. International Visitors

Yogalox may be accessed by visitors from countries outside the United States.

Depending on your location, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Data-protection laws in those countries may differ from the laws in your country of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information and respect the rights available to you under applicable data-protection laws.

13. Children’s Privacy

Our Website is not intended to be used by children who are prohibited from using our services under applicable law.

We do not knowingly collect personal information from children where doing so is prohibited by applicable law. If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us at contact@yogalox.com so we can review the matter and take appropriate action.

14. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, or other external platforms.

We do not control the privacy practices of third parties. Their collection and use of personal information are governed by their own privacy policies and terms.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, service providers, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing changes.

We encourage you to review this page periodically to stay informed about our privacy practices.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, please contact us:

Business Name: Lumetra LLC
Brand: Yogalox
Website: https://yogalox.com/
Email: contact@yogalox.com
Business Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110 USA

Please include sufficient information about your request so we can understand and respond to it appropriately.

End of Privacy Policy