Refund and Returns Policy


Last Updated: October 15, 2026

At Yogalox, operated by Lumetra LLC, we want you to feel confident when shopping for yoga, fitness, and wellness products through our website, https://yogalox.com/.

This Refund and Returns Policy explains the conditions for returning eligible products, requesting exchanges, and receiving refunds for purchases made through Yogalox.

Please review this policy before placing an order. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

1. Return Eligibility

You may request a return within 30 days of delivery, provided that the return period has been confirmed by Yogalox and the following conditions are met:

  • The item is unused and, where applicable, unwashed.
  • The item is in its original condition, with original packaging, tags, accessories, and included components.
  • You provide proof of purchase, such as an order confirmation or order number.
  • The item is not excluded from returns under Section 5, subject to applicable law.

Products that have been used, damaged after delivery, altered, or returned incomplete may not qualify for a refund, except where the item is defective, damaged on arrival, incorrectly supplied, or applicable law requires a different outcome.

Important: The 30-day return window is a proposed store policy and should be confirmed before publication.

2. How to Request a Return

To start a return, contact our customer support team before sending any product back.

Email: Support@yogalox.com
Website: https://yogalox.com/

Please include:

  • Your full name.
  • Your order number.
  • The product you wish to return.
  • The reason for your return.
  • Photos, if the product arrived damaged, defective, or different from what you ordered.

Our team will review your request and provide instructions, including the appropriate return address and any applicable shipping requirements.

Please do not send products to an address obtained from an unrelated source or return an item before receiving our instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you purchased, contact us as soon as reasonably possible.

Please provide your order number and, where practical, photographs showing the issue and the product packaging.

After reviewing the information, we may offer an appropriate remedy, which may include:

  • A replacement product.
  • An exchange, where available.
  • A full or partial refund, as appropriate.
  • Another remedy required by applicable law.

Where the issue results from our error or a product defect, we will explain the available return or replacement arrangements. We will not require you to bear return costs where applicable law requires us to cover them.

4. Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • The refund will generally be issued to the original payment method used for the purchase.
  • The amount refunded will depend on the approved return and any applicable legal requirements.
  • We will initiate the refund within 30 days after approval.
  • Your bank or payment provider may require additional time to make the funds available.

For payments processed through Stripe, the refund is handled by the merchant, Yogalox/Lumetra LLC, rather than Stripe providing the store’s return decision. After a refund is initiated, it may take approximately 5–10 business days to appear in the customer’s account, although the actual timing can vary by payment method and financial institution.

If your refund has not appeared after the expected processing period, please contact us with your order number.

5. Non-Returnable Items

Certain products may be excluded from returns where permitted by applicable law. These may include:

  • Products clearly identified as final sale before purchase.
  • Personalized or custom-made products that cannot reasonably be resold.
  • Products that cannot be returned for genuine hygiene or health-protection reasons after their seal has been broken, where applicable.
  • Gift cards or other non-physical items, if offered, subject to applicable law.
  • Items damaged through misuse, improper care, or accidental damage after delivery, where the damage is not covered by applicable law or an applicable warranty.

This list does not remove your rights regarding defective, damaged, incorrectly supplied, or misdescribed products. We will assess such cases in accordance with applicable law.

Before publishing: Include only the exclusions that genuinely apply to the products sold on Yogalox, and clearly disclose any relevant restrictions before checkout.

6. Return Shipping Costs

Unless otherwise required by law or agreed to by Yogalox:

  • Customers are responsible for return shipping costs when returning an eligible product because they changed their mind or no longer want it.
  • If a return is necessary because we sent the wrong item or the product arrived damaged or defective, we will explain the appropriate return-shipping arrangement.
  • Original shipping charges may not be refundable for voluntary returns, except where required by applicable law or where the refund relates to our error.

We recommend using a shipping service that provides tracking. Customers should retain their shipping receipt and tracking number until the return is resolved.

Yogalox is not responsible for a return shipment that is lost before it reaches the return address, except where applicable law provides otherwise.

7. Exchanges

If you wish to exchange a product for a different size, color, or item, contact our support team first.

Exchanges are subject to product availability and approval. If the requested replacement is unavailable, we may offer another appropriate solution, including a refund where applicable.

Additional charges may apply if the replacement product costs more than the original product. Any additional payment or refund will be explained before the exchange is completed.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order has been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled before shipment, you may request a return in accordance with this policy and applicable law.

Nothing in this section limits any cancellation rights that may apply under consumer protection laws.

9. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery window, contact our support team with your order number.

We will review the available shipping information and, where appropriate, investigate the matter with the shipping carrier.

If a package is confirmed lost, or an order cannot be delivered, we will determine an appropriate remedy in accordance with our shipping terms and applicable law.

Please ensure that your shipping address is correct when placing your order. If a delivery problem results from an incorrect address supplied by the customer, we will review the circumstances and explain the available options.

10. Refunds for International Orders

International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country.

Unless otherwise stated at checkout or required by law, such charges may be the customer’s responsibility and may not be refundable by Yogalox.

International returns may also require additional shipping time and costs. Contact us before sending an international return so that we can provide the correct instructions.

Nothing in this section limits any mandatory consumer rights applicable to your order.

11. Payment Processing and Stripe

Yogalox may use third-party payment service providers, including Stripe, to process eligible transactions.

When a refund is approved, we will initiate it through the applicable payment system where possible. The time required for the funds to appear in your account depends on the payment provider, card issuer, bank, and payment method.

Stripe does not automatically determine whether a product qualifies for a return under Yogalox’s store policy. Return and refund requests should be sent directly to Yogalox using the contact details below.

A refund does not necessarily prevent a cardholder from opening a payment dispute with their bank. If you believe a charge is incorrect, please contact us promptly so we can investigate and try to resolve the issue.

12. Contact Us

If you have questions about this Refund and Returns Policy or need help with an order, please contact:

Business Name: Lumetra LLC
Brand: Yogalox
Website: https://yogalox.com/
Email: contact@yogalox.com
Return Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110 USA

Please include your order number in communications concerning returns, refunds, exchanges, or delivery issues.

End of Refund and Returns Policy